The onboarding process for RetailForce customers is being restructured.
New onboarding packages will be available from Q2 2025:
- All countries (incl. 12h support)
- 1 country (incl. 6h support)
- Upgrade of individual countries possible at any time (incl. 4h support)
- Upgrade to all countries possible at any time (incl. 6h support)
Remaining support hours can be viewed transparently in the RetailForce portal. To successfully complete the onboarding process, you can now choose between a self-declaration (free of charge) or an acceptance confirmation from RetailForce. If you choose an acceptance confirmation, the correct implementation will be checked and adjustments made if necessary. There are now attractive discounts of up to -100% on onboarding.
The existing contract remains in force for onboardings already in progress. Unless otherwise agreed, you will be assigned to the free onboarding contract with self-declaration. An upgrade to acceptance confirmation is possible at any time. For POS manufacturers, a one-off onboarding contract is transferred to all contractual partners.