RetailForce – Statement of information obligations

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing within the scope of our website and the service portal.

Contact us

If you contact us using the form on the website, by e-mail, in writing or by telephone, the data you provide will be stored by us for the purpose of processing your enquiry. We do not pass on this data without your consent.

The duration of storage depends on the type of enquiry. If it concerns questions, suggestions, etc., these will be stored for six months.

Data related to an order or contractual relationship, this data will be kept as long as the cooperation exists and is necessary for it. In addition, legal requirements apply, for example the obligation to retain accounting data for a certain periode of time (in Austria: seven years), should the information be relevant for such purposes.

Service portal

The RetailForce service portal is operated by Zendesk, information on storage can be found at https://www.zendesk.de/company/privacy-and-data-protection/ – by using the RetailForce service portal you agree to the privacy policy of Zendesk Inc. (989 Market St San Francisco, CA 94103, USA).

Data related to an order or contractual relationship, this data will be kept as long as the cooperation exists and is necessary for it. In addition, legal requirements apply, for example the obligation to retain accounting data for a certain periode of time (in Austria: seven years), should the information be relevant for such purposes.

Newsletter

In order to subscribe to our newsletter, we would need your e-mail address as well as your declaration that you agree to receive the newsletter.

You are able to cancel your subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: office(at)retailforce.cloud. We will then immediately delete your data in connection with the newsletter dispatch.

Cookies

Cookies are small text files that are stored on your end device with the help of the browser. They do not cause any harm.

We use cookies to make our website user-friendly. Some cookies remain stored on your terminal device until you delete them. They enable us to recognise your browser on your next visit.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. You can remove cookies stored on your terminal device at any time by deleting the temporary internet files.
However some website features or services may not function properly without cookies.

Specifically, the cookies mentioned below are stored.

Statistical evaluation with Google Analytics

If you have given your consent, we use functions of the web analysis service Google Analytics of the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as “Google”) on our website. Cookies are used for this purpose, which enable an analysis of your use of our website. The information thus generated about your use of this website is usually transmitted to a Google server and stored there.

The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit. a (consent) and/or f (legitimate interest) of the GDPR. Our concern in terms of the GDPR (legitimate interest) is the continuous improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymised. Your consent can be revoked at any time.

Order processing

We have concluded a corresponding contract with Google for commissioned data processing.

IP anonymisation

We only use Google Analytics with IP anonymisation activated, therefore your IP address will be truncated by Google before transmission within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. n our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Storage period

User and event data is retained for a period of 14 months and then automatically deleted.

Details can be found at the following link: https://support.google.com/analytics/answer/7667196?hl=de

Browser Plugin

You can prevent the storage of cookies generated by Google Analytics by making the appropriate settings in your web browser. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set, which prevents the collection of your data during future visits to this website: Disable data collection by Google Analytics for this website

More information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Google Maps

We integrate the maps of the “Google Maps” service of the provider Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The data processed may include, in particular, IP addresses and location data of the users, which, however, are not collected without their consent (usually executed within the framework of the settings of their mobile devices). The data may be processed in the USA. Privacy policy: www.google.com/policies/privacy, Opt-Out: adssettings.google.com/authenticated.

Your legal basis and purpose of data processing

You have voluntarily provided us with data about yourself and we process this data based on your consent for the following purposes:

  • Contract preparation measures
  • Fulfilment of contracts
  • Responding to enquiries
  • Sending of information and newsletters

You are able to revoke this consent at any time. A revocation has the consequence that we no longer process your data for the above-mentioned purposes from this point on. For a revocation or any other request under the GDPR, please contact:

Harald Krondorfer
RetailForce Software GmbH
Nordbahnstraße 36/1/2.1, 1020 Vienna, Austria
office(at)retailforce.cloud

Your rights

You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in some way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

You can reach us at the following contact details RetailForce Software GmbH, office(at)retailforce.cloud